Holiday Return Policy: Eligible online orders from October 29th, 2025 until January 13th, 2026 can be returned or exchanged within 30 days of receipt.
To be eligible for a refund, the product(s) must have been bought directly from our Online Shop.
You can return most online orders within 30 days from the date of receipt (7 or 14 days for certain Hype products, and some items may be final sale).
The individual item return period is communicated to you at the time of purchase.
Everything you return should be in good condition. Make sure you don't cut off tags if there are any. Pack all items in their original packaging.
Start a return on our website or the app and follow the instructions. You'll receive all the necessary details before dropping off your parcel at the drop-off point.
Once your return arrives at one of our warehouses and the quality has been approved, we’ll initiate your refund.
If you chose an e-gift card as the refund method, you’ll receive this via email immediately after your return was approved.
Did you choose to get a refund issued to your original payment method? Then it can take up to 14 business days until you see the amount on your account, depending on your bank.
There can be additional guidelines for your return.
Personalised items
Unique items, created specifically for you, can only be returned if there’s a manufacturing defect.
Limited items
Some exclusive items have a limited return period and can only be returned within 14 days after receiving your order. You’ll find out while ordering if there’s a shorter return period.
Protective lining
Did your item have protective lining? We can only accept a return if this protection hasn’t been removed due to health reasons.
Resellers
We reserve the right to deny resellers the benefit of our returns and refund policy. See our Return Policy for details.
e-Gift card refunds
We reserve the right to make refunds through an adithtdas e-gift card in some cases. See our Return Policy for details.
Final Sale
Certain items are designated as final sale and not eligible for returns or exchanges. The product page indicates whether an item is a final sale item. Money Can't Buy Product items ("MCBP"), Points for Products items (“P x P”), and Yeezy products are also final sale.
Additional Restrictions
Please see our Return Policy for additional restrictions.
